When the familiar stops working
The team works harder, but results do not improve. Customers make decisions differently, old arguments lose their impact and familiar management methods no longer help. Participants analyse a specific work situation and examine which assumptions and habits still serve a purpose. They separate the problem from its symptoms and identify where a different method is needed.
We work on questioning familiar patterns, finding alternatives and applying experience in new circumstances. Participants design a small experiment: a different customer conversation, task arrangement or approach to teamwork. They define the expected result, test period and information needed for assessment. They leave with a plan for testing the solution and deciding what to do based on the findings.
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